Returns policy
Last Updated: Mon, August 21st 2023
Thank you for choosing Palakkal Group for your purchases. We want to guarantee your complete satisfaction with our products. This Returns Policy describes the guidelines for returning items purchased from KLM. Please read this policy carefully before making a return.
Return Eligibility
- 1. Unopened and Unused: To be eligible for a return, items must be in their original packaging, unused, and in the same condition as when you received them.
- 2. Within the Return Period: Returns must be initiated within 7 Days from the date of purchase. After this period, we cannot accept returns.
Non-Returnable Items
Certain items are not eligible for return due to their nature or for hygiene reasons. These items include but are not limited to:
- 1. Personalized or custom-made products
- 2. Perishable goods
- 3. Intimate apparel
- 4. Gift cards
Return Process
To initiate a return, please follow these steps:
- 1. Contact Customer Support: Reach out to our customer support team at [customer support email/phone number] to inform them of your intention to return the item.
- 2. Provide Details: Provide your order number, item description, and the reason for the return. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
- 3. Package the Item: Pack the item securely in its original packaging along with any accessories, manuals, or accompanying materials.
- 4. Include RAN: If provided with a RAN, include it on the outside of the package.
- 5. Shipping: Ship the item to the address provided by our customer support team. You are responsible for the cost of return shipping unless the return is due to a mistake on our part.
Refund Process
- 1. Once we receive and inspect the returned item, we will process your refund. Please note the following:
- 2. Refunds will be issued in the same form of payment used for the original purchase.
- 3. Original shipping costs (if applicable) are non-refundable.
- 4. Depending on your payment method and financial institution, it may take several business days for the refund to appear in your account.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within [X days] of receiving the item. We will guide you through the return process and provide a replacement or refund.
Changes to Returns Policy
We may update this Returns Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding the returns process or this Returns Policy, please contact us at info@palakkalgroup.com or chat with us on call us at +971 55 176 7035
By using our services or interacting with our website, you agree to the terms outlined in this Returns Policy.