Shipping policy
Last Updated: Mon, August 21st 2023
Thank you for choosing KLM for your purchases. This Shipping Policy outlines the instructions and information related to shipping and delivery of products purchased from KLM. Please read this policy carefully before placing an order.
Shipping Methods and Times
We offer various shipping methods to accommodate your preferences and needs. Shipping times may vary based on the shipping method selected and your location. Please note that all shipping times are estimates and not guarantees.
Order Processing Time
Orders are typically processed within 3 Working Days from the date of purchase. Processing includes verification of payment, item availability, and packaging.
Shipping Options
We offer the following shipping options:
- 1. Standard Shipping: Estimated delivery within 2 – 30 Days [vary based on the destination country]
- 2. Express Shipping: Estimated delivery within 2-7 Days [vary based on the destination country]
- 3. International Shipping: Delivery times for international orders vary based on the destination country.
Shipping Charges
Shipping charges are calculated based on the shipping method selected, the destination, and the weight of the items in your order. The shipping cost will be displayed at checkout before you confirm your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your package. You can also log in to your KLM account to view order history and tracking information.
Address Information
Please ensure that your shipping address is accurate and complete to avoid delivery delays or issues. We are not responsible for incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
Undeliverable Packages
In the event that a package is undeliverable due to incorrect address information, refusal of delivery, or other reasons beyond our control, the customer will be responsible for any return shipping costs and may be subject to additional charges.
Customs and Duties (International Orders)
For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the purchase price and must be paid by the recipient upon delivery.
Shipping Delays
While we strive to deliver your order within the estimated timeframes, unforeseen circumstances such as weather conditions, holidays, or carrier delays may impact delivery times. We appreciate your understanding in such cases.
Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding our Shipping Policy or the delivery of your order, please contact our customer support team at info@palakkalgroup.com or chat with us on WhatsApp at +971 55 176 7035
By using our services or interacting with our website, you agree to adhere to the terms outlined in this Shipping Policy.